Frequently Asked Questions

A self-care planning web app for students. You build a small routine you can keep, log how you're feeling, talk to a chatbot when you need to get something off your chest, work through short readings and activities, and ask the Guidance Office for a counseling session when you want to talk to an actual person.

Yes — free, with nothing held back behind a paid tier. Make an account and you get the chatbot, the planner and the whole resource library.

Enrolled students of Occidental Mindoro State University. Signing up asks for your campus, course, student ID number and a photo of your ID, so it isn't open to the general public — the Guidance Office side of it only works if the people in it are actually OMSU students.

No. MindCare is a self-care and wellness support tool, not a substitute for professional mental health treatment. If you are experiencing a mental health crisis or need clinical support, please reach out to a licensed mental health professional or a crisis helpline in your area.

Hit Get Started, fill in your student details, and upload a photo of your student ID so the Guidance Office can confirm you're enrolled. Each time you log in, we email you a 6-digit code. You can start using MindCare straight away — you don't have to wait for the ID review to finish.

Check your spam or junk mail folder first. If it's not there, wait a minute and request a new OTP. If the issue persists, contact our support team with the email address you registered with.

Go to the Forgot Password page, enter your registered email, and follow the instructions sent to your inbox. If you continue to have issues, reach out to us via the Contact page.

Yes. You can request account deletion by contacting our support team. All your personal data including chat history and planner data will be permanently removed within 7 days of the request.

Rant Buddy is an AI chatbot you can open at any hour. Vent, think out loud, or ask for a suggestion — it reads what you wrote, replies, and points you at self-care steps that fit. It isn't a person and it isn't a counselor, and it won't pretend otherwise.

Your conversations stay in your account — nobody browses them for fun. Two things do leave: your guidance counselor gets a summary of the overall tone of each session, and if a message contains explicit self-harm or suicide language, that message is flagged for them so someone can reach out. See our Privacy Policy for full details.

The chatbot primarily responds in English, but it can understand basic Filipino/Tagalog inputs. For the best experience, we recommend using English when chatting with the bot.

Log in, open the Self-Care Planner, and add tasks to your active plan — from the activity library, from Mental Nourishment, or typed in yourself. Two or three is a sensible start. Each task gets a frequency, and you tick it off on the days you do it. There are also ready-made plans if you'd rather not build one from scratch.

Yes. In the planner, choose Custom when adding a task and type whatever it is — "drink 8 glasses of water", "walk home instead of riding", "call my mom on Sunday". It sits in your plan alongside the library activities and is ticked off the same way. Nobody has to approve it.

The daily checkboxes clear each new day, but every tick is kept. Your streak, your finished tasks and your past plans stay on the Progress page, so a bad week doesn't erase what came before it.

Logging one moment of how you feel, as often as you want to. Pick one emotion or several — mixed feelings are normal and the log allows them — set how strong it is from 1 to 10, and add a line about why if you feel like it. After a few days you get a 7-day picture of which feelings kept coming back, and a comparison of days you did a self-care activity against days you didn't.

No — there's nothing to answer in words. Your Guidance Office sets up the areas of well-being it wants students to reflect on, and you slide a rating from 1 to 10 for each one, from Struggling to Thriving. Any area that doesn't apply today can be skipped rather than guessed at. There's one optional notes box at the end.

A wellness wheel of your latest ratings, a score breakdown showing which areas moved up or down since you last rated them, your trend across check-ins, and suggestions ordered lowest area first — so you start where it's actually needed. You can delete any check-in from your history if you mis-tapped a slider.

As often as it's useful — the app doesn't nag you and nothing is lost if you skip a week. One rating on a bad day isn't a verdict on you; the shape across several check-ins is the part worth looking at.

It reads the messages you send the chatbot and works out the overall tone of the session — Positive, Neutral or Negative. It runs on its own in the background when a chat ends. You don't have to do anything for it, and you don't have to think about it.

No. Sentiment results are only ever shown to your guidance counselor and the Guidance Office — there is no screen anywhere in MindCare that shows them to you. It's deliberate: a label saying your week was 63% negative isn't something you need handed back to you. If you want your own picture of how you've been, that's what the Mood Log and the Self-Assessment are for — those results are yours.

Because it's there so a counselor can notice a student having a hard stretch and offer help, rather than waiting for that student to walk into the office. What they get is a summary of the tone — not a transcript, and not a feed of everything you typed.

Good enough for a general picture, not good enough to be treated as fact. Sarcasm, code-switching and context all trip it up. It's a prompt for a counselor to check in, never a diagnosis, and no decision about a student is made on the label alone.

On its own, nothing dramatic — a rough session is just a rough session, and it appears in the Guidance Office's overview. Separately, MindCare watches for explicit self-harm or suicide language as messages are sent; that raises an alert straight away so a counselor can reach out.

Open Messages & Schedules after you log in and send a request. Say what kind of session you want and when you're free; your counselor reviews it and confirms the time. You'll get a reminder the day before, and you can cancel a request yourself if things change.

No. You can say as much or as little as you want in the request — "I'd like to talk" is a complete reason. What you actually discuss in the session is between you and your counselor.

Not your conversations, no. They can see the overall tone summary of your chatbot sessions, and any message that tripped the crisis-language detector. Everything else you typed stays in your account.

What you enter at registration — name, email, mobile number, campus, course, section, student ID number and the photo of your ID — plus what you do in the app: your chat messages, planner tasks, mood check-ins and self-assessment ratings. It's used to run MindCare and to let the Guidance Office confirm you're enrolled, nothing else. Read the full Privacy Policy for details.

No. MindCare does not sell or share your personal data with any third parties for marketing or commercial purposes. Data is only used internally for platform operation and, where required by law, for regulatory compliance.